ServiceNow Documentation Site is not working

sonalagupta
Tera Contributor

3 weeks ago

ServiceNow Documentation site is not working for past few days as expected . 

Some links work some don't . 

Can any one provide any input /solution . I am really struggling every day  .

Location -USA

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7 REPLIES 7

Dr Atul G- LNG
Tera Patron
In response to Gaurav55

yesterday

Hi @Gaurav55 

 

Sane issue with me , use edge as browser or update Chrome browser.

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Dr. Atul G. - Learn N Grow Together
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its_SumitNow
Kilo Sage

13 hours ago

Hi @sonalagupta 

 

Yes, this issue is occurring frequently. In particular, when you try to access articles from ServiceNow Support, they are only visible for a few seconds while the page is loading. Once the page has fully loaded, the article shows as unavailable.


The workaround I’ve found is to cancel the page loading as soon as the article appears, which allows you to view it successfully.

 

Hope my response helps 🙂

 

Regards

Sumit

Technical Consultant

 

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AlanR1921482920
Tera Contributor

12 hours ago

Hi @sonalagupta,

 

I'm having the same issue, tried clearing Chrome cache and relaunching, the docs page still hangs on starting application.

 

What I have found is opening https://www.servicenow.com/docs/home in an incognito window the page loads fine.

 

Hope this helps.

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