ServiceNow RPA Configuring Bots

[RathanK]

Hello Community,

I am facing issue with one of the methods in ServiceNow RPA, while bot configuring process, I tried to solve it but unfortunately it shows error and unable to execute it.

PFA the screenshot, I hope I will get a solution here,

Please feel free to reach me on my LinkedIn : https://www.linkedin.com/in/snrnk140999/

[Swathi Pavani1 · Accepted solution]

Hi @RathanK,

You may encounter the "win element 'Element_name' could not be found" error when the element is not present in the background or if there have been changes to the match rules of the captured element.

Kindly verify the match rules for the 'txtName' element under the global objects section. Here's how you can do this:

1. Open the project and expand the global objects in the project explorer.
2. Locate the captured element screen. In your case, this is the 'txtName' element.
3. Right-click on the screen, under which element is present and select "Configure."
4. Right-click on the captured element and select "Refresh."
5. The element should turn green. If it doesn't, please review the match rules and adjust the locators and match rules accordingly.

Please follow the link below for better understanding.
https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/product/rpa-studio/task/...

If the issue is resolved, kindly mark this helpful.

Thank you!

[RathanK]

Hello @Swathi Pavani1 

Thanks for your valuable response, I am very much interested in learning  ServiceNow RPA, Honestly I am more enthusiastic on this new ServiceNow feature, I want to connect with you on LinkedIn for future references, can you please accept my LinkedIn request and will look forward to learn from you as much as possible. I hope you also speak Telugu, if yes, that  would be really great.

Looking forward to hear from you thanks.

My LinkedIn URL: https://www.linkedin.com/in/snrnk140999/