Breached RITMs Not Appearing When Using SLA Definition in Reports

Hi Community,I’m working on building a report to track breached SLAs for RITM records. When I filter the report using Assignment Group, the breached RITMs appear correctly.However, when I try to filter using the SLA Definition (for both ACK and Resol...

Logging & Traceability in ServiceNow – Lessons from a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, one thing I underestimated initially was logging and traceability. It quickly became clear how important this is—even for small solutions. A few takeaways...

Want to delete my servicenow account

I would like to permanently delete my ServiceNow Developer accountand all associated personal developer instances.Email ID: <akash.ae.singh@gmail.com>

Unable to upload a attachment

Facing issue during attaching .bprelease file , The error says unsupported file type , mime etc. Conatact administrator 

While Applying template on CR form , it shows the banner messages multiple times.

    While I click on any template (as shown in the footer bar) , this shows a banner info message on the page (Which seems to be Out of the box Functionality) . The issue is it shows the banner messages as many times as i click on this template butto...

Incident tracking after chaning state

Hi , In CSM if some agent already changed state or added comments in Work notes or additional comments...Will the TKT gets false ?or will it stay true? condition1 If incident was in progresscustomer escalated.ticket go created.now the state of active...

change field colors of risk assessment in project workspace

function onLoad() { //Type appropriate comment here, and begin script below setRiskScoreColor(); } function setRiskScoreColor() { // Change field name if needed var scoreValue = g_form.getValue('summary_inherent_risk_score'); if (!scoreValue) return;...

please tell me script right or wrong , if wrong pls correct i

31. Prevent change to a specific valueField: StateScript: if(newValue == 'Closed'){ alert('You cannot directly set state to Closed');g_form.setValue('state', oldValue); }Explanation: Enforces process rules.function onChange(control, oldValue, newValu...

Soumitra Dutta : How do I optimize queries and scripts for USA instances?

Hello, Soumitra Dutta here, I’m looking for ways to optimize queries and scripts on our USA ServiceNow instance. For those who’ve handled performance tuning before, what steps or best practices would you recommend? I’d really appreciate your suggesti...

Designing Scalable Custom Tables in ServiceNow – Lessons from a Personal Project

Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I spent a lot of time on custom table design, and it had a big impact on everything that followed. Here are a few lessons that stood out for me: • Think car...

Changing the theme removed the borders layout on classic view

I changed the value on the property 'Glide.ui.polaris.theme.custom' with the sys ID of the theme 'coral' - 'fad87d2ca304121029a4d1aed31e610f'. Everything appears fine since then whenever I open the classic view, I am not seeing the border layout wher...

what are the tables name for project risk and programme risk and are those available on PDI?

GitHub access source control for zurich PDI instance

Hi Team,  I am using Zurich PDI, and I want to access GitHub Repository thru Source Control for needit application. But I am not able to see anything related to source control in Studio or in outside studio. Pls advice.ThanksPravin