Hi,I have a catalog item with a date/date-time variable and 3 levels of approvals. After approvals, my requirement is:Send reminder emails (2 weeks before, 1 week before, and on the selected date)On the selected date, create an SC TaskIf the user cha...
Hi,->I have a catalog item with a date/date-time variable and 3 levels of approvals. After approvals, I need to wait until the selected date/time and then create an SC Task.->If the user changes the date after submission or approvals, the system shou...
I’m unable to complete the task because the favorite button is not displaying the "My incidents". Although Task 2 shows "task validated," where I was supposed to favorite the task, the favorited incidents are not appearing in Task 4. Please assist. I...
Question:I have a requirement where several users have the same full name, but different user IDs.When using @mention in the comments, it becomes difficult to distinguish which user is which.I want the @mention display format to be:Full Name (UserID)...
If I want to implement predictive intelligence for Problem Management and Knowledge Management then what are the prerequisite?
Hello,Does anyone know the specific steps needed to create a Critical Push Notification for the ServiceNow Agent Application? The trigger would be if a P1 or P2 incident was created, or an incident was changed to a P1 or P2 Incident. Also, We are us...
I copied an existing working Service Portal to create a new portalConfigured the following for the new portal by creating below records:AI Search SourcesAI Search ProfileSearch ApplicationKnowledge articles are indexed and searchableSearch results ap...
Hi,Can anyone help me to share the real time scenario questions with answers for scripting in ServiceNow
Hello there, I encountered an issue during ATF generation by Build Agent in ServiceNow IDE development environmentNo fallback as usual, it has been workarounded with a request retry but is there explanation on this Bedrock issue ? Regards
Hi Everyone,I am working on a requirement where I created a custom button using a UI Macro and displayed it on the form using a Formatter.When user clicks the button:A GlideModal opensA UI Page loadsI pass a CyberGRX ID from UI Macro to UI Page using...
I have one report in servicenow, in which it is created upon a catalog item. It has a variable of the catalog item which is a reference field. now i want that the variable/field we have selected for that also reference field should be visible.?for eg...
Hi everyone,I have a one call schedule (B) for multiple teams. I would like to set up notify trigger rule such that when i assign the ticket to team A it should call/escalate to B, and if i assign to team C it should still call team B. Since team A...
why i am not able to find the reports in the navigation to create a new report
Hi Community, Im facing the issue to groupBy tags in workspace list view in servicenow. I can sucessfully GroupBy tags in the classic list view, but when i try the same in Workspace list view, it doesn't work. Is this a known limitation, or is there...
Hi All, I have created a record in Application Registry 3 months back and I have, Client IDClient SecretToken URL - https://<company>test.service-now.com/oauth_token.doI want to get the access token and I am using Postman but, I am getting this error...