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Start Building

Michael Giambro
Giga Contributor

When I click on Start Building, I get the message below.  It is not populating my email address on file but rather and example email address.

I cannot proceed. How do I get around this message?

 

Service Now CODE.png

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @Michael Giambro 

 

Open your instance in a browser window, enter the password, and then try again

Also, check your profile on the developer site to see which email has been mentioned.”

DrAtulGLNG_0-1764853147177.png

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thank you Dr. . My issue is that I am in a secure location. No phones or devices allowed. I would not be able to set up a TOTP device. When I click on Start Building, it should send a code to my email address on file but instead it is defaulting to an example email address that cannot be configured as far as I can tell.

It must show the correct email. 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Chaitanya ILCR
Giga Patron

Hi @Michael Giambro ,

 

click on the "Try another way to setup" and setup the TOTP device or FIDO 

 

post setup you shoulds able to login 

 

https://www.servicenow.com/community/platform-privacy-security-blog/enforced-multifactor-authenticat...

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya