Start Building

Michael Giambro · 4 weeks ago

When I click on Start Building, I get the message below. It is not populating my email address on file but rather and example email address.

I cannot proceed. How do I get around this message?

Dr Atul G- LNG · 4 weeks ago

Hi @Michael Giambro

Open your instance in a browser window, enter the password, and then try again

Also, check your profile on the developer site to see which email has been mentioned.”

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Michael Giambro · 4 weeks ago

Thank you Dr. . My issue is that I am in a secure location. No phones or devices allowed. I would not be able to set up a TOTP device. When I click on Start Building, it should send a code to my email address on file but instead it is defaulting to an example email address that cannot be configured as far as I can tell.

Dr Atul G- LNG · 4 weeks ago

It must show the correct email.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Chaitanya ILCR · 4 weeks ago

Hi @Michael Giambro ,

click on the "Try another way to setup" and setup the TOTP device or FIDO

post setup you shoulds able to login

https://www.servicenow.com/community/platform-privacy-security-blog/enforced-multifactor-authenticat...

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya