tablet interface

[segieryan]

why is  service now interface of hard to use on a tablet gadget

[Tanushree Maiti]

As per this Servicenow documentation on Tablet

Connect to an instance using the browser on your tablet for an experience similar to the standard desktop UI.

Tablet features with limited support

• Editing lists: You cannot edit field values in a record from the list view. Access the record form to modify any field values.
• Dependency Views map, schema map, graphical Workflow Editor, Gantt chart, and visual dispatch tool: Graphics-based tools can be viewed but not modified from the tablet interface. Data presented by these tools is read-only when accessed through the tablet interface.
• Calendars: You can access calendar reports but scrolling around the calendar as you would on the desktop interface is not supported.
• Video and image attachment upload: Attach videos and images with both iOS 9 and Android. Other file type attachments are not allowed.

Unsupported tablet features

• Field watcher: Administrators must use the desktop version to access the Field Watcher.
• JavaScript debugger: Administrators must use the desktop version to access the JavaScript debug window.
• Language picker: Even if the internationalization plugin is enabled, the language picker does not appear in the tablet UI toolbar. Language selected through the desktop interface applies to the tablet UI.
• Domain picker: Tablet users cannot select any other domains that administrators configure for domain-specific personalizations. To select a new domain, use the desktop interface.
• Slushbucket feature: Any lists, fields, or filters that use the slushbucket feature are unsupported on a tablet device. Slushbuckets are only supported in the desktop interface.
• Suffix in the navigation filter: You can use the .list, .do, or .form shortcuts to access a list of records in a table or a new form from the desktop version only.
• Support chat: End users cannot request a chat session nor can support technicians respond to chat requests when using the tablet interface. Help desk chat is only supported in the desktop interface.
• Printer friendly view: This view, which shows the current screen in a pop-up window without frames and the application navigator, is not available from the tablet.
• Timeline sliders and the Timeline Metrics UI actions: Features that use timelines, such as the workflow timeline and the Gantt chart are not supported from the tablet.