Tagging on Additional Comments for Workspace

[Hugo12]

SN now has the possibility to add tags to entries in the activity stream in Workspace. In the activity stream component, there's a Tags section where we can manage these tags. Once a tag is added to the component it can then be used a applied to an additional comment, work notes etc in the activity stream of the record. My question is: How can we add a tag to an additional comment via script. I need to add a new additional comment and link one of those tags that were configured in the component.

These are not treated as the old tags SN had, bc I checked the tables and after I add a Tag to a worknote (manually) and no record is created in the label_entry table. But they for sure are persisted in memory, bc the tags remain after form reload.

Any idea?

[Kieran Anson · Accepted solution]

Not aware of an API as of yet, 

But the data is stored in sys_activity_supplemental with the following structure

• Document ID is the record ID, e.g incident sys_id
• User sys ID is empty as the information is shared
• Event ID is the sys_id of th sys_journal_field record for the journal entry
• Payload is formatted as follows (where Summary is the tag value)

• {"":{"selectedTags":["Summary"]},"api_version":"1"}

[Hugo12]

That was it! Thanks a lot!