TASK - TASK Simulation Lab ( Problem missing in the visual Task Board )

egcuellar71
Tera Contributor

‎04-22-2026 11:45 PM

Hi ,

I need help on this lab . I tried twice already but  I got the same error , is not showing the problem in visual task board )  , is missing and I already entered but for some reason is not showing here .When I open the problem ticket description is there but its missing in the visual task board .

Is anyone can help me on this ? Please

Thank you ,

Eduardo

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Dr Atul G- LNG
Tera Patron

‎04-23-2026 01:35 AM

Any screenshot buddy.

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Tanushree Maiti
Tera Patron

‎04-23-2026 07:54 AM

Hi @egcuellar71 

 

Ensure  incident tickets have been assigned to Platform User and then add it to the Visual Task Board.

 

Check this videos and validate the steps if you have missed any:

 

https://www.youtube.com/watch?v=sJbi8nvXML8

https://www.youtube.com/watch?v=P0WnIkoM0PM

https://www.youtube.com/watch?v=C2RqSqhjjoM

https://www.youtube.com/watch?v=C2RqSqhjjoM&t=73s

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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