Trigger a catalog form from another catalog form.

[Shree Nag]

Hello,

We have  a requirement that we build a catalog form( Catalog A) for user request.

Once the request is submitted, a reviewer will record another set of inputs based on the information provided by the requestor.

Once the Request is submitted( from catalog A), can a workflow trigger another catalog( catalog B) form for the reviewer inputs?.

Catalog A's information should be displayed on catalog B. based on the information from catalog A, reviewer will input more information in catalog B's input fields.

What are the best possible ways to achieve this.

Please help. Any thoughts, KB articles, YT videos are all appreciated.

-Thanks

Shree

[G Ponsekar]

Hi @Shree Nag ,

Option 1: Use Flow Designer with Service Catalog Trigger

• How it works:
  • Create a flow in Flow Designer with a Service Catalog trigger tied to Catalog A.
  • After Catalog A is submitted, the flow can:
    • Retrieve Catalog A variables using the Get Catalog Variables action.
    • Use the Submit Catalog Item action to automatically create a request for Catalog B.
    • Pre-fill Catalog B variables with data from Catalog A.

Option 2: Scripted Automation (use Cart API)

• How it works:
  • Use Cart API to:
    • Create a new RITM for Catalog B after Catalog A submission.
    • Populate Catalog B variables programmatically.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP

[Ankur Bawiskar]

@Shree Nag 

yes you can use flow designer on catalog item A and use "Submit Catalog Item Request" action to submit Catalog item B

you can pre-fill variables in item B with values from item A when you use that flow action

Submit Catalog Item Request action 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Shree Nag 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Shree Nag 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏