Issue with code editor
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11-29-2025 08:07 PM
Why am I not able to edit my script section? In Business rule and other places also. what are the reason? anyone can please help me
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11-30-2025 03:21 PM
Hi @Imran2822,
is your instance in Zurich version?
If so, then check this following role contained under the group.
Role "snc_required_script_writer_permission":
https://yourinstance.service-now.com/nav_to.do?uri=sys_user_role.do?sys_id=af99d5310be312105bf96e1ef777b2b4
Group "Conditional Script Writer":
https://yourinstance.service-now.com/nav_to.do?uri=sys_user_group.do?sys_id=5ee74940b70022108d4406dd1e11a918
It's recommended to assign roles to groups and then add people to that groups, but I shared the role as well for better understanding.
To validate this, please first impersonate any of the group (if applicable) to see any difference. Eventually assign to desired audience.
More details: Scripting Governance Tool
Let me know if that helped
No AI was used in the writing of this post. Pure #GlideFather only
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11-30-2025 03:36 PM - edited 11-30-2025 04:25 PM
If this is a Zurich instance, make sure the user is a member of the "Conditional Script Writer" group, which explicitly grants the "snc_required_script_writer_permission" role. I experienced this issue when I upgraded my PDI to Zurich, then it had resolved itself the next day when I logged in again.
