User unable to approve the requests through outlook mail

Dilep Varikuppa
Tera Contributor

9 hours ago

DilepVarikuppa_0-1765882799628.pngDilepVarikuppa_1-1765882884657.png

When user is trying to approve the request from outlook, He was redirecting to different page. Is there any solution for this. Kindly help on this issue if you have faced earlier .

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Dr Atul G- LNG
Tera Patron
Tera Patron

9 hours ago

HI @Dilep Varikuppa 

It looks like the wrong link has been configured for the approval or rejection hyperlink. Please check the email script for the same.

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Ankur Bawiskar
Tera Patron
Tera Patron

8 hours ago

@Dilep Varikuppa 

as per your screenshot it shows link. where is user taken when they click that?

did someone customize the OOTB approval request email notification?

AnkurBawiskar_0-1765888200263.png

 

Check that

Also check if it's sending the link using a custom notification for your item and it might be breaking the link since link might be wrong

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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