How to update the description and comments from servicenow to Jira

First Run of now-sdk transform Creates Metadata Instead of Fluent Files

Hi everyone,I’ve noticed something interesting with the "now-sdk transform" command and wanted to share my experience in case it helps others (or maybe gets some attention from the team ).On the first run of "now-sdk transform", it generates everythi...

Fluent Bug - False positive error when defining dictionary entries for cross-scope tables

I'm encountering a Fluent validation error when creating dictionary entries in a scoped application for tables that exist in a different scope.Issue: When I created a dictionary entry for the HRIT Operations Table (sn_hr_core_case_operations) within ...

[ERROR] Package `@servicenow/sdk@4.0.0` was not found in registry.

Hello!I am working on Zurich version and trying to create a custom app using now assist in ServiceNow IDE on PDI.Getting below error:[ERROR] Package `@servicenow/sdk@4.0.0` was not found in registry. Can anyone help on this?

[ERROR] Package `@servicenow/sdk@4.0.2` was not found in registry.

I've been working through the ServiceNow University course "Introduction to the ServiceNow IDE (Xanadu)", and I encountered an error in Module 5 of 12: "LAB Build and install app on your instance". When I click "Build and Deploy" in my lab instance, ...

Internal tagged Users in External Comments to receive External comments only (Activity)

Hi All,We had a requirement that when an internal user was added in External comments using '@' and some text, then internal user should receive latest External comments .Current working condition : When Internal user and external users were tagged u...

IT Cust Support/ Helpdsk Softw OLCP

i am having issue with the Lists and Filters​ Task, and did follow the instruction how supposed too but and when I went to complete the task it says failed can you someone explain or help because I'm stuck on this task? thx.

Is it possible to move ServiceNow IDE source code (not just metadata) between instances?

Hi Community,We have a scenario where we created an application (React based UI application using ServiceNow table as database) using Build Agent in one instance. When we move this application to another instance (through update set or application re...

ISO 8601 Calendar Week Configuration

Hi ServiceNow Community, We've just implemented ISO 8601 calendar week configuration on our DEV instance and ran comprehensive testing. Before rolling out to TEST and PROD, I'd like to validate with the community if we've covered everything or if the...

Defect record

In ServiceNow, defects are managed through defect records. While executing story-related activities on a Jira board across Development, Testing, and Production environments, which defects must be captured? If a defect is detected, what is the standar...

Servicenow developer instance

I am trying to get ServiceNow Dev instance for my practice, but i observed that, the page is not loading and nothing is visible, i have also tried by clearing cache.

In dashboard apply filter on interactive filter from another interactive filter

Hi Community,@Ankur @Matthew_13 @glideFather @Mohammed8 I have two interactive filters in my dashboard: "IT Responsible Organization" and "Assignment Group."IT Responsible Organization: The values for this filter are pulled from the "IT Responsible O...

Tickets resolved - Survey response

Hi Team,I checked under Assessment Instances and found that the survey due date was December 8, 2025, but the user completed it on January 6, 2026.Could you confirm how long the survey link remains active for users after it is triggered?Thank you.