User unable to approve the requests through outlook mail

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Dilep Varikuppa
Tera Contributor

‎12-16-2025 03:20 AM

DilepVarikuppa_0-1765882799628.pngDilepVarikuppa_1-1765882884657.png

When user is trying to approve the request from outlook, He was redirecting to different page. Is there any solution for this. Kindly help on this issue if you have faced earlier .

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Ankur Bawiskar
Tera Patron
In response to Dilep Varikuppa

‎12-17-2025 05:38 AM

@Dilep Varikuppa 

so that user is replying to email and it's not approving/rejecting?

did you check inbound action is getting processed or not when that user replies?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Dilep Varikuppa
Tera Contributor

‎12-17-2025 05:14 AM

But the issue was with only single user. Other users can able to click and reply to the mail as approved. But it's not working for the single user. I have provided approver_user role as well. Still the user not able to approve the request from outlook

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