Want to add a header footer to the Outbound email which attached in the incident worknotes.

[BokkalaS]

Want to add a header footer to the Outbound email which attached in the incident worknotes.

We are creating an incident from the email received to ServiceNow using inbound email action.
and attaching the received email to the incident worknotes.
Want to add a header footer to the same email body.
Want to add a header footer like below image

[SVimes]

I've done something like this with notifications which involved an Email Layout, Email Template, and Notification.

1. System Policy -> Email -> Layouts - Use this for setting the overall layout of the email including headers, footers, css, etc. Similar to template, but allows for using ${notification:body} to reference the content used in the notification itself so you can have dynamic content from the layout separately from the notification. Advanced allows for writing out the HTML explicitly.
2. System Notification -> Email -> Templates - Use this to reference the Layout above (may need to add Email layout field to the form or just update on the list view.) Subject and message fields are used if the same fields are blank on the notification.
3. System Notification -> Email -> Notifications - Use this for your basic notification configuration and to reference the Template above.