Access to kb

vi24 · a week ago

Hi All,
Is Knowledge role is enough for user to upload the kb article, If not can someone guide me.

Dr Atul G- LNG · a week ago

Yes,

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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vi24 · a week ago

Hi, Even if I give the knowledge role to the user, the user can't view the kb article. Why is that?

Dr Atul G- LNG · a week ago

Viewing can be dependent on user criteria. Please check if any user criteria are mentioned at the knowledge base level.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Its_Azar · a week ago

Hi @vi24

Yes have a look at this related question:

Knowledge Base - Roles - ServiceNow Community

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.