adding the attachments in the portal

[sushma9]

Hi Team,

  I have a requirement  to  show the attachments  which is present in the KB article    in  the service portal with a link and when the user clicks 0n  the links   the attachments presents in the Kb article should be downloaded .

Ex :

suppose In this Kb00124576 if i have two attachments and i need a link to " click here to download " and when the user clicked on the link in the portal  then the documents presents in the Kb should download.

[AshishKM · Accepted solution]

Hi @sushma9,

You can create a URL type or HTML type field on this order guide the add the link of KB Attachment.

-Thanks,
AshishKMishra

[AshishKM · Accepted solution]

Hi @sushma9,

You can create a URL type or HTML type field on this order guide the add the link of KB Attachment.

-Thanks,
AshishKMishra

[Samaksh Wani · Accepted solution]

Hello @sushma9 

Create a UI Action Button On Your Table :-

Condition :-

current.hasAttachments();

Script:

action.setRedirectURL('exportAttachmentsToZip.do?sysparm_sys_id=' + current.sys_id + '&sysparm_table=' + current.getTableName());

Plz mark my solution as Accept, If you find it helpful.

Regards,

Samaksh