How to associate SLA with OLA and UC

Mikias Tefera
Tera Contributor

Hello.
I need to associate OLA and UC with certain SLA. In OOB is their a way to do this? 

1 ACCEPTED SOLUTION

Amit Gujarathi
Giga Sage
Giga Sage

HI @Mikias Tefera ,
I trust you are doing great.
Trying to understand the query as per my thougts you are trying to form relationship between them.
associating an Operational Level Agreement (OLA) or Underpinning Contract (UC) with a Service Level Agreement (SLA) directly isn't supported out-of-the-box (OOB). However, you can achieve this through a combination of custom fields and scripting.


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Amit Gujrathi



View solution in original post

4 REPLIES 4

Anurag Tripathi
Mega Patron
Mega Patron

Hi,

What do you mean by associate?

They are all on the same table, only difference is in the type field.

-Anurag

I have a case.  I want to limit the duration of OLA based on the duration of SLA , since it should not be more than the duration of SLA.  So, in OOB they stored separately on the same table, they don't have a relationships each other (are independent records). So how can I achieve this case rather than creating a a new field on contract_sla table? 

Amit Gujarathi
Giga Sage
Giga Sage

HI @Mikias Tefera ,
I trust you are doing great.
Trying to understand the query as per my thougts you are trying to form relationship between them.
associating an Operational Level Agreement (OLA) or Underpinning Contract (UC) with a Service Level Agreement (SLA) directly isn't supported out-of-the-box (OOB). However, you can achieve this through a combination of custom fields and scripting.


Was this answer helpful?


Please consider marking it correct or helpful.


Your feedback helps us improve!


Thank you!


Regards,


Amit Gujrathi



Thanks. Amit Gujarathi

But I was looking for an OOB solution rather than creating a custom field.