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12-05-2023 07:06 AM
Hello.
I need to associate OLA and UC with certain SLA. In OOB is their a way to do this?
Solved! Go to Solution.
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12-05-2023 08:29 AM
HI @Mikias Tefera ,
I trust you are doing great.
Trying to understand the query as per my thougts you are trying to form relationship between them.
associating an Operational Level Agreement (OLA) or Underpinning Contract (UC) with a Service Level Agreement (SLA) directly isn't supported out-of-the-box (OOB). However, you can achieve this through a combination of custom fields and scripting.
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Amit Gujrathi
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12-05-2023 07:10 AM
Hi,
What do you mean by associate?
They are all on the same table, only difference is in the type field.
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12-05-2023 10:28 PM
I have a case. I want to limit the duration of OLA based on the duration of SLA , since it should not be more than the duration of SLA. So, in OOB they stored separately on the same table, they don't have a relationships each other (are independent records). So how can I achieve this case rather than creating a a new field on contract_sla table?
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12-05-2023 08:29 AM
HI @Mikias Tefera ,
I trust you are doing great.
Trying to understand the query as per my thougts you are trying to form relationship between them.
associating an Operational Level Agreement (OLA) or Underpinning Contract (UC) with a Service Level Agreement (SLA) directly isn't supported out-of-the-box (OOB). However, you can achieve this through a combination of custom fields and scripting.
Was this answer helpful?
Please consider marking it correct or helpful.
Your feedback helps us improve!
Thank you!
Regards,
Amit Gujrathi
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12-05-2023 10:31 PM
Thanks. Amit Gujarathi
But I was looking for an OOB solution rather than creating a custom field.