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Agent Workspace - Interactions are getting listed in inbox even if user is not part of queue

Milan Chugh
Tera Contributor

‎03-19-2024 02:33 AM

Hi Team,
In App engine inbox, user is getting interaction even if user is not part of queue. For all these interactions, even if user rejects, it is unable to do so. User is only able to accept.

MilanChugh_0-1710840731699.png

 

 

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