bomgar and servicenow integration prerequisites
Please share bomgar and servicenow integration prerequisites or any document related to this
Forum Posts
Reg: Ability To Remove Project Tasks & Work Orders
Hi All,As i have story like this: Kindly help me to get resolve this.Given that a Project Task or Work Order has been identified for cancellation when the removal is initiated then a warning message is presented and must be acknowledged as the user i...
Versioning for data written to table
I have a project where the team works the ticket and when they select send to repository, it takes the data from the form and adds it to a table. The record is given a number on table. This is working as expected. However, when the user request a mo...
Service request is auto populating with the different user name in requester filed in service portal
There are 2 users with same user names but email ID and user ID is different they can access only for the service portal but when ever the one user is clicking on server request another user is auto populated in the requester field instead of the sam...
variable was needs to visible based on another variable filed value in catalog form
I have two variables one is reference to group table, another variable is also a reference type. when user select any group on the first variable if the assignment group was empty on that selected record then only the second variable need to visible ...
How to Create default class for core table
Hi All,I have a requirement where i need to :1. Create default class for viewing companies - core table2. Create default class for viewing users - core table3. Create default class for viewing Requested for and Caller from incident form.How to achiev...
Start date and end date
Hi can anyone help me with below requirementQuote date should be the day its created and Expiration Date should be 10 days from todays dateOnce the Expiration Date completed then should display message.
ITSM Virtual Agent ChatBot Maturity
Hello Everyone, Greetings!! I have a query regarding Virtual Agent chat bot configuration. We have implemented VA in our instance recently. We have identified that when we give a keyword in chat i.e, Travel it should show enduser KB Articles but now ...
Agent Workspace - Interactions are getting listed in inbox even if user is not part of queue
Hi Team,In App engine inbox, user is getting interaction even if user is not part of queue. For all these interactions, even if user rejects, it is unable to do so. User is only able to accept.
Workflow run script to pass multiple roles
In my workflow I want to pass multiple roles in the run script so I used 1st step Run script and passed the roles and 2nd step is checkRoles Prod and then the 3rd step is Run script again to check the user roles for eg data.get(57).output.getResource...
On deleting row from MRV run catalog client script
Hi, While adding row in MRV or deleting by using 'x' or 'Remove All' I want to execute MRV catalog client and make the variable in the catalog item mandatory/non mandatory. scenario: 1. if value entered in MRV matches criteria and the variable in ca...
Auto populate the values based on the another field
I have created the variables 1. Requested for2. Requester Manager3. Country. When i have selected a requested for then auto populate the manager and country I am using the glide Ajax method Script include: Groupmanager UserDetails: function(){var...
Account on ServiceNow community
Hi All, I have created my ServiceNow community account using my personal email-id. Should I create another account with my work email account or should I continue with my personal one. Thank you.
ATF: Seeking Assistance with Validating "description" having a line break
I'm reaching out to seek assistance with a challenge I've encountered while working on Automated Test Framework (ATF).Specifically, I'm currently focusing on verifying a variable called "description" (Record producer) I'm looking to confirm whether t...
Resolved! access MRV variable in catalog variable
Hi, Each time I add row in MRV, wrote MRV client script(glideAjax) to check if the response is Yes or No.Based on the response, if YES then I have to make variable in catalog display and mandatory true. Now should I create the variable inside MRV to ...
