Approver email not received by approver

[Prati2]

Hi Team,

we have group approval for change request, i can see there are 20 approvers all of them are receiving approver email notification, except one approver who's name is appearing in approver list of change request but that person has not received email notification for 'Request approval' where other 19 approvers received notification.

let me know what needs to be done here.

[SanjivMeher]

I hope he was not the requestor. Can you check if that notification has Send to Event Creator checked? May be unchecking that flag would help.

[Prati2]

No he is not requestor.