Business rule error for updating comments as additional comments

[Gopal14]

Hi,

Below is my BR

var additionalComments = current.comments.getJournalEntry(-1);  

    var caseGR = new GlideRecord('sn_customerservice_case');

    caseGR.addQuery('sys_id', current.case);

    caseGR.query();

    if (caseGR.next()) {

        // Add comments to the related case

        caseGR.comments = 'Additional comments from incident: ' + additionalComments;

        caseGR.update();

    }

Can you please help

[dgarad]

Hi @Gopal14 

try the below code

var additionalComments = current.comments.getJournalEntry(-1);  
    var caseGR = new GlideRecord('sn_customerservice_case');
    caseGR.addQuery('sys_id', current.sys_id);
    caseGR.query();
    if (caseGR.next()) {
        // Add comments to the related case
        caseGR.comments = 'Additional comments from incident: ' + additionalComments;
        caseGR.update();
    }

[Gopal14]

comments are still not updating as a Additional Comments

[Mark Manders]

Assuming you want the latest comments to sync (not sure what '-1' returns):

var comments = current.comments.getJournalEntry(1);
var caseRec = new GlideRecord('sn_customerservice_case');
caseRec.addQuery('sys_id',current.case.getValue()); // assuming case is the correct field on the incident table
caseRec.query();
if(caseRec.next()){
caseRec.comments = 'Additional comments from Incident ' + comments;
caseRec.update();
}

[Gopal14]

Hi @Mark Manders ,

Receiving below error