Create a new service catalog item (Item Name is : I Phone 14s Pro) Configure re

[Community Alums · Accepted solution]

Hi @Udaykiranv ,

Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Service Catalog > Catalog Definition > Maintain Items.
2. Click New.
3. On the Catalog Item form, fill in the fields.

   For more information about the fields and their descriptions on the Catalog Item form, see Catalog Item form.

4. Click Submit.

What to do next

• Assign the item to additional catalogs and categories, if required.
• Define variables for the item, if applicable.
• To add attachments such as information and instruction documentation to the catalog item, see Add an attachment.

Edit a catalog item

Catalog administrators can edit an item from the service catalog listing. Catalog managers and catalog editors can also edit an item if they are assigned to the item.

Before you begin

Role required: admin

About this task

To edit a catalog item from the service catalog listing:

Procedure

Right-click the header and select one of the following options:

• Configure Variables: Add or remove variables from an item.
• New Variable: Create a new variable for the item.
• Configure Item: Edit the item definition.
• Configure Client Scripts: Edit the catalog client scripts for the item.
• Configure UI Policies: Edit the catalog UI policies for the item.

Copy a catalog item

Copy an item to create a full duplicate of the item, including the item details, attachments, variables, client scripts, and approvals.

Before you begin

Role required: admin

About this task

Copying can be more useful than using the Insert function because the function only copies the item details.

Procedure

1. Open a catalog item form.
2. Use the Copy button to create a new copy of a catalog item, named Copy of [item name].
   Note:

   • If you copy an active catalog item, the copy is also active. Consider deactivating the copy by clearing the Active check box until your changes are complete.
   • When you specify a table in the Relationship tables which should be part of the Copy Item Action. Table names should be comma separated property in the Service Catalog > Catalog Administration > Properties page, the table records that have a reference to a catalog item are also copied. It is applicable only when you copy the catalog item using the Copy UI action. Table names should be comma-separated without any spaces.