Developer instance is in Offline

dev92219 · ‎11-08-2023

My developer instance has been offline for more than two days and populating the following message:

The instance is offline. Please check again in a few minutes.

Please help to resolve the issue.

Thanks,

Raj

Dr Atul G- LNG · ‎11-08-2023

Hi @dev92219

Consider it dead. and no support available from SN for PDI. Better to take a new PDI and release this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎11-08-2023

Hi @dev92219

Consider it dead. and no support available from SN for PDI. Better to take a new PDI and release this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Vamsi G · ‎11-13-2023

Hey There ,

1. To keep the developer program free and provide instances to everyone who wants one, instances hibernate when they are idle. You can wake up a hibernating instance by navigating to Manage > Instance on the ServiceNow developer site. It takes approximately 2-5 minutes to wake up a hibernating instance.

2. Your instance is under maintenance by the ServiceNow team. It will automatically come online after the maintenance is completed. Have to wait till the maintenance is completed.

Note - it is taking longer time than usual and there are several reports as such on the same issue, Unfortunately, there is no resolution for this issue as of now. It's a Known issue. wait for some time, it should be restored soon If not consider it is gone and request a newer instance,

Hope this helps.

Best Regards

vamsi