Instance is offline

HarishKumaD
Tera Contributor

‎03-16-2025 11:07 PM

Hi 

 

https://dev256293.service-now.com/ is offline and not able to able to access it.

 

can someone help to restore.

 

Thanks

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 05:51 AM

Hi @HarishKumaD 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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AndersBGS
Tera Patron
Tera Patron

‎03-17-2025 07:56 AM

Hi @HarishKumaD ,

 

As you might know, there are no support available from ServiceNow in relation to PDIs, hence your are left with two options:

  1. Wait, it should come online again
  2. If you get tired of waiting, release your instance and request a fresh installation. Please note, all your development which haven't been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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