Email notification duplicate trigger

Uchel
Tera Contributor

 

Hi

I have setup an email notification on a table. and in "Who will receive" i have added the fields of table which will contain the email addresses of recipients. Now how can i avoid sending duplicate emails?

Here's the example.

Uchel_0-1696319472702.png

BR:

Uchel_1-1696319497277.png

 

Thank you!

12 REPLIES 12

Mehta
Kilo Sage
Kilo Sage

@Uchel , 

 

You business rules is running 2 times on update and therefore event is triggered twice or more. You can change the condition on business rule. "task assigned is Assigned" update this condition to "task assigned changes to Assigned". This should be enough to run you business rule once and notification will get triggered once. 

 

 

Please Mark it Correct, If it Resolves your Query.

Uchel
Tera Contributor

I'll try to change on that condition but the email trigger twice again.

Uchel_0-1696398065278.pngUchel_1-1696398088887.png

 

 

 

Hi @Uchel 

 

Instead of After-update BR , can you try using Before-update business rule & check ?

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

After I change to Before-update business rule there's no email triggering?

This is the script.

Uchel_0-1696398952443.png