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02-21-2024 12:28 AM
Need to trigger email notification when the incident is on hold for more than 3 days and with no updates. Please assist. Thanks in advance.
Solved! Go to Solution.
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02-21-2024 12:37 AM
Hi @Muffin ,
You can use a Flow to achieve this requirement!!
Use the video to learn and implement :https://www.servicenow.com/community/now-platform-blog/3-ways-to-notify-with-flow-designer/ba-p/2332...
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02-21-2024 12:35 AM
Hi @Muffin ,
you can do this using many combination including schedule job, flow, workflow, inactivity monitor etc..
Try using a flow or workflow like below or use inactivity monitor to trigger notification and email
I hope this helps !
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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02-21-2024 12:37 AM
Hi @Muffin ,
You can use a Flow to achieve this requirement!!
Use the video to learn and implement :https://www.servicenow.com/community/now-platform-blog/3-ways-to-notify-with-flow-designer/ba-p/2332...
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02-29-2024 06:09 AM
Thanks. I have achieved this by configuring flow designer.
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03-05-2024 05:11 AM
Hi @Muffin ,
Great to see flow helped you, please close this thread by marking the answers appropriately by marking correct and helpful, this will help others.