Trigger email notification when incident is on hold > 3days

Muffin
Tera Contributor

Need to trigger email notification when the incident is on hold for more than 3 days and with no updates. Please assist. Thanks in advance.

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @Muffin ,

You can use a Flow to achieve this requirement!!
Use the video to learn and implement :https://www.servicenow.com/community/now-platform-blog/3-ways-to-notify-with-flow-designer/ba-p/2332...

 

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5 REPLIES 5

Sohail Khilji
Kilo Patron
Kilo Patron

Hi @Muffin ,

 

you can do this using many combination including schedule job, flow, workflow, inactivity monitor etc..

 

Try using a flow or workflow like below or use inactivity monitor to trigger notification and email

SohailKhilji_0-1708504501957.png

 

I hope this helps !

 

 


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

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Community Alums
Not applicable

Hi @Muffin ,

You can use a Flow to achieve this requirement!!
Use the video to learn and implement :https://www.servicenow.com/community/now-platform-blog/3-ways-to-notify-with-flow-designer/ba-p/2332...

 

Thanks. I have achieved this by configuring flow designer.

Community Alums
Not applicable

Hi @Muffin ,

Great to see flow helped you, please close this thread by marking the answers appropriately by marking correct and helpful, this will help others.