Non-logged in User unable to fill out the record producer form in the Portal

gthapa
Tera Contributor

‎10-04-2023 09:17 AM

Hi ServiceNow community,

 

I created a form from a Record Producer, and I am able to see and fill out the form and submit it on the Portal, when I log in with my credentials. I have named that Catalog item as 'File a Complaint' where the user who are not registered or not logged in can simply fill the form with their name, address and other info and submit it. This will create a task record on the back end. 

The issue is, when I log out, I can see the catalog item in the portal, but when I click on it, it doesn't display the form to me. 

Additionally, I have set a User Criteria for that Catalog item, in the Tab applied for- Public, SNC_external and left blank on Not applied for. Can I get some help on this, if it needs some sort of Client Scripting or business rule to trigger?

gthapa_0-1696436056085.png

 

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎10-04-2023 12:09 PM

@gthapa Please follow the steps mentioned on this support article to make your catalog item public https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728420

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Amarjeet Pal
Kilo Sage
Kilo Sage

‎10-07-2023 03:58 AM

Hello @gthapa 

One possible solution could be to review your User Criteria settings for the Catalog item and ensure that they are configured correctly. This includes making sure that the Catalog item is available to users who are not logged in or registered, as well as any other relevant permissions or access controls that may be in place.

You may also want to check for any related Client Scripts or Business Rules that could be affecting the behavior of the form, such as validation rules or conditions that prevent it from being displayed to certain users. Additionally, you can try testing the form using different web browsers or devices to see if the issue persists across multiple platforms.

 

Thanks

Amarjeet Pal