Email notification duplicate trigger

Uchel
Tera Contributor

 

Hi

I have setup an email notification on a table. and in "Who will receive" i have added the fields of table which will contain the email addresses of recipients. Now how can i avoid sending duplicate emails?

Here's the example.

Uchel_0-1696319472702.png

BR:

Uchel_1-1696319497277.png

 

Thank you!

12 REPLIES 12

hello @Uchel ,

Add current.update in this script at the end it will trigger but that is not the best practices. Once the email is triggered then play with the operations of business rules you will be able to trigger it once for sure.

 

Thanks

Amarjeet Pal

Uchel
Tera Contributor

Yes but I am sure on the task status

then it should trigger.

if possible can you check the email logs or in 'sent' / 'outbox' if mail got triggered or not.

 

Vishal Birajdar
ServiceNow Developer

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