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[RaviSankar54]

why we use event is fired over record is inserted or updated in email notification"
what is the importance of event is fired

[Vamsi G]

Hello Ravi,

Events are triggered by record insertion or updates in ServiceNow are instrumental for email notifications due to two primary reasons:

1. Timely Alerts and Communication: When an event is fired upon a record being inserted or updated, it allows for immediate notifications to relevant stakeholders. For instance, in ServiceNow's Incident Management, when a critical incident is logged, an event triggered by this new record can automatically notify the assigned support team via email. This swift notification ensures prompt attention, leading to quicker responses and issue resolutions, ultimately enhancing service quality and customer satisfaction.

2. Automated Workflows and Customization: Events triggered by record changes enable the customization of workflows and automation of specific actions. For example, in ServiceNow's Change Management module, if a change request progresses to the "Implemented" status, an event can trigger an email notification to key stakeholders. This automation streamlines the change process, keeps all involved parties informed, and ensures a seamless transition between different stages of the change lifecycle.

for more details visit - https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_Cre...

Please mark my answer as "Accept as Solution" and "Helpfuls." If it works for you,

Regards

Vamsi