How to create a navigation log in sp_log table for custom Service Portal activity?

[Hemasundar_B]

Hello Community,

We have a requirement to track user navigation within our custom Service Portal. Specifically, we want to create a record in the sp_log table every time a user navigates to a different page in the portal.

Any guidance, examples, or best practices would be greatly appreciated.

Thanks!

[Sanjay191]

Hi @Hemasundar_B 

This is out-of-the-box (OOB) behavior — ServiceNow automatically creates entries in the sys_log table whenever a user navigates to any portal page, including custom ones. You don’t need to add custom scripts for tracking navigation unless you require additional data or custom logging beyond what sys_log  already captures.

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Thank You