How to create RITM from inside Service Now

[JoaoMateusS]

Hi everyone!

I have a question about Service Now and how to create an RITM from inside the tool. To create an incident, I use this URL: https://votorantim.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsysparm_nostack%3D...

What I wanna do is create an RITM, but using this same method, inside the service now, something like this: https://votorantim.service-now.com/now/nav/ui/classic/params/target/sc_req_item.do%3Fsysparm_stack%3...

Is there any way to do something like this?

Kind regards;

[Ayush Mishra2]

Hi,

read the following official documentation, it will explain you how to create RITM:

Create request tasks

For additional concept related to the Workflow itself, please read the following thread:

How Service Request and RITM gets created

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Please mark my helpful if its help

Thank you

Cheers

[JoaoMateusS]

Hi,

Actually, I was expecting another type of solution, more related to RITM creation. About your second link, it's not working, say It couldn't find the page. So back to my question. Can I create a filter insise Service Now to open RITM just like I do with INC?

Thank you in advance;

[Ayush Mishra2]

Hi,

Yes you can create the RITM from application navigator
1 - Search Requested Item > Open Requested Item under Self-Service

2 - Click on New and you will be able to create RITM from filter navigator

Please mark helpful

Thanks,

Ayush

[JoaoMateusS]

Hi,

That's exactly what I was looking for, but, I may have a problem. I'm not the SN admin, and I don't have the "new" button. Do you think this is some sort of "access" that needs to be addressed on my SN profile?

Kind regards;