How to hide button in actions box

[babbi]

Hi Team,

We have created a button (Escalation) in portal..we have requirements like after clicking escalation button the ticket is escalated. Here the button should be hide ? 

How to achieve this.

Thanks,

Sai

[Ankur Bawiskar]

@babbi 

you need to check the widget which shows those options under Action.

Then update the code

Please check if that is an OOB widget or a new widget

[babbi]

@Ankur Bawiskar Thanks for your reply.

We are using cloned widget - we need to hide that option(escalation). if user already raised the escalation.

Please help with the script.

Thanks,

Sai

[Ankur Bawiskar]

@babbi 

then you can use server side to check if logged in user already has raised escalation and based on that hide that option