How to hide button in actions box
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01-31-2024 10:14 PM
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01-31-2024 10:47 PM
you need to check the widget which shows those options under Action.
Then update the code
Please check if that is an OOB widget or a new widget
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-31-2024 11:36 PM
@Ankur Bawiskar Thanks for your reply.
We are using cloned widget - we need to hide that option(escalation). if user already raised the escalation.
Please help with the script.
Thanks,
Sai
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01-31-2024 11:43 PM
then you can use server side to check if logged in user already has raised escalation and based on that hide that option
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader