How to hide button in actions box

babbi
Tera Expert

Hi Team,

 

We have created a button (Escalation) in portal..we have requirements like after clicking escalation button the ticket is escalated. Here the button should be hide ? 

 

How to achieve this.

 

Thanks,

Sai

 

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@babbi 

you need to check the widget which shows those options under Action.

Then update the code

Please check if that is an OOB widget or a new widget

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar Thanks for your reply.

 

We are using cloned widget - we need to hide that option(escalation). if user already raised the escalation.

 

Please help with the script.

 

Thanks,

Sai

@babbi 

then you can use server side to check if logged in user already has raised escalation and based on that hide that option

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader