How to hide Incident state Relolve drop down to a particular group?

Arjun Kumar Le1
Tera Contributor

How to hide incident state resolve drop down for a particular group member logins, please help in it.

 

ArjunKumarLe1_0-1702263518079.png

 

1 REPLY 1

Harish KM
Kilo Patron
Kilo Patron

Hi @Arjun Kumar Le1 There are 2 ways to do this.

1. Create a display BR on Incident table with below script

g_scratchpad.grp = gs.getUser().isMemberOf('ACME Support');// pass your group name
 
now create a on Load client script with below script:
function onLoad() {
// g_scratchpad.grp returns true if User is member of grp and hides the resolved state.
  if (g_scratchpad.grp){
      g_form.removeOption('state', 6); //closed complete
    }
}
 
2. Second way is through SCript include and glideAjax
Regards
Harish