how to remove popup when moving state to asses in problem form

[Gopal14]

Hi Team,

how to remove popup when moving state to asses in problem form.

we don't want Assigned to mandatory when moving state to Assess. 

Just want to move the state to assess

[Robbie · Accepted solution]

Hi @Gopal14,

The popup (dialog box) is driven both by the view of the form and importantly by a data policy which makes the 'Assigned to' field mandatory.

If you update the data policy so that the 'Assigned to' is not mandatory in the Assess state, the dialog will no longer appear and allow you to move the problem straight into the Assess state.

Data policy name: Make 'Assigned to' mandatory when State is one of 'Assess', 'Root Cause Analysis', 'Fix in Progress', 'Resolved' or 'Closed'

Once you've updated the Data Policy to not include the Assess state, you may need to perform a 'cache.do' to flush the memory/session.

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Thanks, Robbie