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How to add hyperlink into info message

a hyperlink that redirects you to incident list view can be defined in this business rule. link is not getting the incidents  Showing below one I need a incident number for example show below onePlease help any one . and this is dev instance that's t...

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vinod6 by Tera Contributor
  • 262 Views
  • 2 replies
  • 1 helpfuls

There is a failure to import files from SFTP server

Hi All, When an scheduled import triggers SFTP data source then we are getting an error to import files from SFTP server into ServiceNow, for time being we fixed, however in the future we want to send a report and also notification to the user if the...

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Community Alums by Community Alums  
  • 287 Views
  • 2 replies
  • 0 helpfuls

Exporting tickets with attachments and screenshots

We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability?  Is this something that we need to...

rob90404 by Kilo Contributor
  • 729 Views
  • 2 replies
  • 0 helpfuls

Comparison between two arrays

Hi Team,Can some please help me how to compare 2 arrays and any difference found between we need to store difference values in array3    while (cm1.next()) { var array2 = req.split(', '); gs.info("array2 values" + array2); var ...

MounikaS by Tera Contributor
  • 294 Views
  • 2 replies
  • 0 helpfuls

HTML Template table breaks with journal field

Hi guys,we discovered an issue with using HTML document templates for printing a form view to PDF. In our case we print some fields from the incident form.To structure the template we use tables. One row includes comments and work notes from the acti...

Dominique15 by Tera Contributor
  • 452 Views
  • 2 replies
  • 0 helpfuls

Inbound action and service catalog

 A user should be able to send an email from a third-party application (personal email for testing purposes since this is for evaluation) to their ServiceNow personal instance and it would automatically create a request using the Catalog Item SSL Cer...

Resolved! Integration between two snow instance not working

Hi All, I have created a catalog item in my PDI1 which is used to update system properties on PDI2.Once request is submitted, then a workflow triggers and a Run Script runs inside the workflow to invoke Rest message to send the request to PDI2 but it...

kumaraj by Kilo Sage
  • 533 Views
  • 3 replies
  • 0 helpfuls

Resolved! getReference is not working in client script

Hi Team, getReference is now working, below is my code. Code is for hide buyer group variable when requested for company is Cubis Industries UK, Ireland & France. function onLoad() {    // Type appropriate comment here, and begin script below   var r...

sriram7 by Tera Contributor
  • 354 Views
  • 2 replies
  • 0 helpfuls