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Resolved! adding the attachments in the portal

Hi Team,  I have a requirement  to  show the attachments  which is present in the KB article    in  the service portal with a link and when the user clicks 0n  the links   the attachments presents in the Kb article should be downloaded . Ex :suppose ...

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sushma9 by Tera Contributor
  • 424 Views
  • 2 replies
  • 0 helpfuls

How to add hyperlink into info message

a hyperlink that redirects you to incident list view can be defined in this business rule. link is not getting the incidents  Showing below one I need a incident number for example show below onePlease help any one . and this is dev instance that's t...

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vinod6 by Tera Contributor
  • 287 Views
  • 2 replies
  • 1 helpfuls

There is a failure to import files from SFTP server

Hi All, When an scheduled import triggers SFTP data source then we are getting an error to import files from SFTP server into ServiceNow, for time being we fixed, however in the future we want to send a report and also notification to the user if the...

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Community Alums by Community Alums  
  • 324 Views
  • 2 replies
  • 0 helpfuls

Exporting tickets with attachments and screenshots

We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability?  Is this something that we need to...

rob90404 by Kilo Contributor
  • 814 Views
  • 2 replies
  • 0 helpfuls

Comparison between two arrays

Hi Team,Can some please help me how to compare 2 arrays and any difference found between we need to store difference values in array3    while (cm1.next()) { var array2 = req.split(', '); gs.info("array2 values" + array2); var ...

MounikaS by Tera Contributor
  • 338 Views
  • 2 replies
  • 0 helpfuls

HTML Template table breaks with journal field

Hi guys,we discovered an issue with using HTML document templates for printing a form view to PDF. In our case we print some fields from the incident form.To structure the template we use tables. One row includes comments and work notes from the acti...

Dominique15 by Tera Contributor
  • 476 Views
  • 2 replies
  • 0 helpfuls

Inbound action and service catalog

 A user should be able to send an email from a third-party application (personal email for testing purposes since this is for evaluation) to their ServiceNow personal instance and it would automatically create a request using the Catalog Item SSL Cer...