today state value changes.
Usecase: I need a today state values change to new to InProgress incident records through script . Could you please help any one
Forum Posts
Hide Variable editor for 2 catalog items
Hello All, I have a requirement of hiding 'Variable Editor' on the RITM level to two catalog items. As per the below screenshot, i could hide all the variables but the label 'Variables' and the grey line are not hiding. If I use the form layout metho...
Script to update Operational Status to Retired
Hi AllNeed a favour please.I have 966 servers in Excel file and need to bulk update Operational Status = Retired.Appreciate if anyone can share this script please.Thank you in advance
Array & string in rest message
Hi all, Can anyone please tell me on how to convert this into exact output as shown in image: after split its not separated as double quotes with comma its working as M-23AL,M-35HMso kindly request to help with this. Thanks in advance!
Resolved! how add a sla task to service catalog task in flow designer .
how add a sla task to service catalog task in flow designer . flow trigger - service catalogaction - get variablescondition - approver approves if approver approved - then - sc_task created - then sla task created i did everything but i unable to c...
Restrict the work notes on the incident list view
I have to restrict the work notes through acls.. In this case i am using the operation is list_edit Alredy i am checked any other acls are running or not After applying this particular role user access to edit the worknotes on list view. Please s...
How to reverse normalized value calcaution in CSAT scores ?
Hi All, I have been struggling with an issue since couple of weeks not able to understand the process to reverse the normalized value.Survey = customer satisfaction surveyquestion = Please rate overall scoreScoring is backward. Today = A - Excellen...
How to add star rating in survey form
How to add star rating in survey form, how to do this please help.currently it looks like this required like this
How to hide Incident state Relolve drop down to a particular group?
How to hide incident state resolve drop down for a particular group member logins, please help in it.
Display business rule is not working
I want to fetch Location data to my incident form, by using display business rule and onchange client script but this is not working. please help . Display BR:(function executeRule(current, previous /*null when async*/) { // Add your code here ...
Resolved! Compose email for RITM not work for "requested_for"
In my own instance, "Email" in More operations "…" for RITM is correct sent email to "requested_for". But for my company instance , when "requested_for" and "opened_by" are the same person , it will send the mail to the person, when "requested_for" a...
Resolved! "Email" not display in More operations "…" for RITM
In my own instance, "Email" not display in More operations "…" for RITM, "Email" is display for Incident.Please how can I make the compose Email display in More operations "…" for RITM? Thanks!
Auto populate the values using glideajax
I have selected the requested for then auto populate the manager and country;Please find the below one's.And i am using the below scriptScript inculdes:Onchange client script:Script:var GroupManager = Class.create();GroupManager.prototype = Object.e...
Resolved! Event stuck in ready state - no email is showing in Email logs
Hi community, My instance just got an issue. When access to the Email Logs, I cannot see any email sent out when task is assigned to someone or put a comment on ticket (normally it should be there). I'm checking in the Events table and see some recor...
Client Scripts
I have written an onsubmit client script with alret boxI dont want the dev address How can I remove it...??
