I have got the NS access but I can't see any instance on the instances dashboard.

[AmitBansal7]

Hi,

I have got the NS access but I can't see any instance on the instances dashboard. Am I missing something?

Thanks

[Bhuvan]

@AmitBansal7 

Check if you are granted one of NS Admin, NS Contributor, NS Partner Admin, NS Partner Officer roles that is a pre-requisite to see instance dashboard.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1281635

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[AmitBansal7]

Yes, I'm having a role of NS Admin.

Thanks

[Bhuvan]

@AmitBansal7 

Clear browser cache and try from Incognito or InPrivate window to login to Support Portal. Navigate to Instances -> Instances Dashboard

If you are recently provided with access, you can wait for sometime and try again. If you still cannot see the dashboard, log a support case and you should get access soon

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@AmitBansal7 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan