Question on incident
Hello I have one requirement on incident, When caller is VIP then only impact choice "vip user" should be visible otherwise aren't visible for non vip user.Could you please help on this to get the proper solution.Thanks
Forum Posts
Resolved! Creating a Related List that matches on a field on a different table that contains value
We have a table where it has a field called "ID". We have a second table where there is a field called "Vulnerability" that contains the value of the ID field (it is not equal to the ID field of the first table). Is there a way to create a Related l...
Creating a Related List that matches on a field on a different table that contains value
We have a table where it has a field called "ID". We have a second table where there is a field called "Vulnerability" that contains the value of the ID field (it is not equal to the ID field of the first table). Is there a way to create a Related l...
auto incident ticket should get created on first monday of every quarter using scheduled job
How to create an auto incident ticket on first monday of every quarter using scheduled job in servicenow? Need your help on this
Customizing CMDB Table
Hi All, We are integrating ServiceNow with JIRA. Few fields are not available on ServiceNow which are there in JIRA.Which is the best practice to be followed? Should we create custom fields or use existing unused fields and change the label. Create C...
Resolved! CSA Voucher
Hi Team, I am planing to get CSA certification and tried applying for a slot, but its asking for voucher..Can you pelase help on where to buy the voucher ?
Approver email not received by approver
Hi Team,we have group approval for change request, i can see there are 20 approvers all of them are receiving approver email notification, except one approver who's name is appearing in approver list of change request but that person has not received...
Change window exceeded
Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...
what is the use of "use time worked" field in the task rate card?
what is the use of "use time worked" field in the task rate card?
Servicenow Hibernating
Hey there ServiceNow Community,I'm curious if anyone else has come across this issue before, and if you were able to resolve it.My PDI has been hibernating for four days, and unfortunately no better solution is coming up than trying again or contact ...
How to add an Assignment group changes in stop condition in SLA Definition
Hi, I am looking for an option on how to stop SLA when Assignment group changes. I dont find any option in the below screenshot. I am using Vancouver. Could you please help me here.
Resetting the instance and what should be taken care before we reset the instance
We are resetting our development instance and what should be our first priority to check that it doesn't impact the existing custom configuration For e.g. SSO, integrations Please let me know what other items to check . Any help is appreciated. Thank...
Tasks should be reopen with state 'supp submitted'
If Is AF Order required task is submitted with state 'supp received' then AF order entry and AF provisioning gatekeeper tasks should be reopened with state 'supp submitted'. provide a business rule for this.
How to cancel open child tasks when change request is closing
Hi Team, How to cancel open child tasks when change request is closing I have written After Update Business rule, Condition: current.state == 3 && current.state.changes() Script:(function executeRule(current, previous /*null when async*/) { // Ad...
Regarding CSA certification Valid
Hello Everyone,I completed my CSA admin exam in June 2022. Later, I didn't write Delta Exams. My question is my will be valid or not??If you guys know please let me know. Regards,Shyamala.
