The CreatorCon Call for Content is officially open! Get started here.

ServiceNow Impact forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

The Message in showFieldMsg is disappearing immediately

Hi All, In the below code the message in showFieldMsg is disappearing immediately after appearing. If  we remove the g_form.clearValue() the message stays but the invalid value does not get cleared, if (X > Y) {        g_form.clearValue('abc');      ...

uma17 by Tera Guru
  • 608 Views
  • 15 replies
  • 0 helpfuls

Agent Chat re-routing to the available agents

Hello All, As per the existing configuration, we have 10 different queues based on the language. For example, if a German user raises a chat, the chat first gets assigned to German chat then English Chat, and then Global chat. For each queue, the wai...

Aasrita by Tera Contributor
  • 222 Views
  • 1 replies
  • 0 helpfuls

Approve/Reject in Sc request / RITM

Hi team,    where should we configure Accept or Reject of closure details in the portal home page for SC request. Should we do it SC request or RITM?. which is possible method. our scenario is when the state changes to resolved then Customer acceptan...

kumari1_0-1709284430107.png
kumari1 by Tera Contributor
  • 245 Views
  • 1 replies
  • 0 helpfuls

Roles

how specific role users can be available for specific reference field in servicenow?

Alert management

Hello All, I have scenario where secondary alerts are closed but primary alert is closed with open state.I checked the audit history of secondary alerts they had state open and then state closed. But when I checked audit history of primary alert. It ...