Cannot Access Support Portal, App Store, or Use App Engine Studio
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07-17-2025 12:49 PM
Hello!
I'm able to login to my dev instance, but I cannot do anything because I'm not able to install spokes (can't even login to the app store--stuck in a login loop), and I cannot login to the support portal either (another, different login loop). I do have a valid serviceNow ID, and I have my development instance, and I'm able to login to those just fine. What am I doing wrong? It's difficult to develop anything under these constraints.
Kind regards and thanks in advance,
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07-17-2025 12:57 PM
Hi @BarakL029634674 go to Developers site, click right upper corner- then chanhe user roles and switch to admin. Then retry it
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-17-2025 01:07 PM
Please let if that helped you mark this reply as solution, thanks
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

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07-17-2025 03:10 PM
No point trying this. Short answer is you can't access spokes or any other Store plugin on a PDI.
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07-17-2025 01:32 PM
Hi @BarakL029634674 ,
do you only have your dev instance or do you have access on company instance? Now support and ServiceNow store can only be accessed with company valid instance.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/