I need to move the state from new to Authorize but is showing the error.

madimi sandeep
Tera Contributor

‎06-20-2024 03:09 AM - edited ‎06-20-2024 07:15 AM

Change model 'Information Only' prevented state transition from New to Assess

madimisandeep_0-1718891052504.png

And I have written some Change model condtion.also but it not working

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-20-2024 06:14 AM

Hi @madimi sandeep  

 

You cant delete Assess state from change, you can bypass only. You can define the same in Change model - State Transition. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-20-2024 06:16 AM

Please check the change model & state transition. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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