I wanted to Automate the ServiceNow Jira Integration test scenarios.

MadhuPriyaP
Kilo Contributor

‎12-16-2024 06:35 AM

Here is the use case:

Automate the ServiceNow-Jira Integration automation test scenarios.

Firstly, I wanted to create StandardCase/KB articles and create new Jira tickets and link them to the Standard Cases/KB's.

In the Related Jira tickets sections, ensure the Jira tickets are linked and open the Jira ticket. The Jira ticket opens in Jira instance. Verify all the field inputs in ServiceNow and Jira ticket. 

Likewise, I wanted to validate many scenarios related to Integration testing.

Is there a way where I can achieve this? Is yes, Please help/guide me in this area. Your guidance is much appreciated. Looking forward to your response.

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Carlos Petrucio
Mega Sage

‎02-12-2025 03:34 PM

Hi, I hope you are well,

You can easily create this using REST Message to send data to Jira, Scripted Rest API to receive data from Jira.

Do you have knowledge of development on the ServiceNow platform?

This involves some scripts to handle input and output and in a post here I would not be able to explain everything to you, but understanding the concept of communication between APIs and keeping in mind the handling of input and output data you can find a solution.

If my answer helped you, mark it as correct/useful.

- Carlos Petrucio
My Linkedin 

 

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sravya chipilla
Tera Contributor

‎02-18-2025 01:00 AM

1. Establishing ServiceNow-Jira Integration

To facilitate seamless data exchange between ServiceNow and Jira, consider the following integration methods:

  • Using Integration Platforms:

    • Exalate: A tool that enables bidirectional synchronization between ServiceNow and Jira, allowing for customizable sync rules and automated triggers.
      OpsHub Integration Manager: Provides a GUI-based configuration for integrating Jira and ServiceNow without the need for coding.
      refer the below link:
      https://community.atlassian.com/t5/Jira-Service-Management/Integration-with-ServiceNow/qaq-p/2579676

      Once the integration is established, automate the testing of various scenarios to ensure data consistency and functionality:

      • Leverage ServiceNow's ATF to create and run automated tests that validate integration points. For instance, configure ATF to create a Standard Case or Knowledge Base article, trigger the creation of a linked Jira ticket, and verify the synchronization of fields between the two systems.
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