In Portal unable to see create incidents fields

thaduri sai
Tera Contributor

‎08-15-2025 03:25 AM

Hi Team,

 

We have migrated portals and catalog items from one instance to another instance.

 

In traget instance record producer "create incident" and in portal "create incident" sys_id's are same. So that we can able to see options:-

thadurisai_0-1755253283207.png

 

In migrated instance  as checked "create incident page in portal there is no options - Because here while checking record producer sys_id and portal Create incident sys_id's are different.

 

thadurisai_1-1755253371713.png

 

 

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Raghu Ram Y
Kilo Sage

‎08-15-2025 03:45 AM

@thaduri sai 

In catalog items, variable values are not shown based on sys_ids — they use generic filter conditions. Based on those conditions, the data is displayed. I suggest checking the catalog item to ensure all choices are migrated for the variables mapped to it.

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