How to Enable NS(Now Support) Roles for Partner Users in the Partner Portal?
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07-30-2025 01:08 PM
Hello,
In the Partner Portal, the NS (Now Support) roles appear to be greyed out and we’re unable to assign them to users. Is there a separate process or request that needs to be submitted in order to enable NS access for partner users?
Thanks
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07-30-2025 01:31 PM
Hi @AmitBansal7
for the partner portal and user / access management, there should be dedicated person in your organisation to handle that.
Can you share screenshot what exactly and where is greyed out?
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07-30-2025 01:41 PM
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07-30-2025 01:43 PM
Hi @AmitBansal7
You can reach out to your ServiceNow Account Representative for the same — they will be able to guide you accordingly.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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2 weeks ago
Partner NA Admin and / or Account admin to guide you and grant specific role access.
Hope this is helpful. If yes, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful.
Thank you
Srinivas