In scheduled jobs

Porkodi
Tera Contributor

if the assignment group is US client our requirement is every day, we need to send reminder once state change to "pending user acceptance" and after three reminders we need to close these tickets automatically on 4th day.

3 REPLIES 3

Mark Manders
Mega Patron

Create a flow. Trigger it on state change to pending user and put in a wait. Then use the send notification action if state is still the same, another wait..... etc. After 4 and the state is still the same, close it. All in one flow.


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Mark

Porkodi
Tera Contributor

Please suggest me on scheduled jobs .

 

You were already told that you will need to put an extra field on the form to do this through scheduled jobs, but you don't reply to the other threads you started for the same (you have 3 open!!).

Without any good reason to not do it: why aren't you doing it the easy way?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark