Resolved! Any idea were the Virtual agent chat convo are stored ?
I wanted to access all the convo's of virtual agent chat , were are they stored ?
Forum Posts
questions on service portal
How to ensure workstation Management category is not visible to end users if there are no active catalogue items present in the service portal
ATF - How to access hamburger options in automated test framework?
Hello Everyone, I am trying to check History on CMDB_CI_NetworkAdaptor Page.I am suppose to make changes on a selected CI and save the form.After saving the form, need to check Additional Action (Hamburger)-->History-->ListI need to click on Hamburg...
Resolved! Need help to auto populate field values from business rule
Hi,I`m trying to create abusiness rule to auto populate below fields for an incident form using script.Category (category)： SecuritySub category (subcategory)： Other Channel (contact_type)： Event Could you please help me how to auto-populate the val...
Hide choices on Mrvs when raion button is selected on form level
I have an requirementIn catalog item there is a radio button -data1, data 2, data3 and catalog item also consists of Multi row variable set(Mrvs) -the fields consists of system name is a choice- variable which consists of choice1, choice2, choice3, c...
Resolved! Reporting on Incidents and Requests
Hello all, I have hit a roadblock with reporting on Incidents and requets. I’d like to be able to see how many tickets were open at a specific time (e.g. first of the month) over a period of time (every month for X month). The goal is to see how the...
Resolved! Unable to locate history of deleted interactive filter
Hello All,One of my interactive filter got deleted by someone from the dashboard shared with everyone and I am unable to locate it on the deleted records. I am willing to understand how it got deleted and is there any way to restore it back? Thanks...
Catalog item
Hi Team,Can anyone help me please!!!When end user opened the item in backend in service catalog page that respective URL need to redirect to portal with same sys id.
Autoclose related incidents when state is onhold, when Problem is resolved
Hi Team, I need to Autoclose related incidents when state is onhold, when Problem is resolved I have written After Insert or update Business rule on problem table. Below is my code.var incidentGr = new GlideRecord('incident'); incidentGr.addQu...
help me in advanced work assignment
i had done work upto work will assign to users as per round robin rule now i need help on if a ticket is reopen user will automatically same user but if user is having workload that ticket should be assigned to other user according to bandwidth,sla
Autoclose related incidents when state is onhold, when Problem is resolved
Hi Team, I need to Autoclose related incidents when state is onhold, when Problem is resolved I have written After Insert or update Business rule on problem table. Below is my code.var incidentGr = new GlideRecord('incident');incidentGr.addQuery('pr...
workflow activity is not working as expected
Whenever a task gets cancelled, RITM and REQ cancelled and is working as expected, but stopped at the flow level and not routing to end, please see attached. what would be the reason for it.
Capture 5 star rating for closed RITMs
I'd like to capture a 5 star rating (similar to what is presented on KB articles) for closed RITMs. Is there a way to carry over or copy the knowledge functionality to a RITM record? I don't want to rely upon survey completions to capture this data -...
If the logged in user is a member of the assignment group tagged to the Incident , then these fields
If the logged in user is a member of the assignment group tagged to the Incident then these fields should be visibleCustomer NamePhone NumberEmail IDfields should be visible for the assignment group for other group members it shouldn't be visible
create task or child incident for the current incident
how we can create task or child incident when state changes on the incident form with whatever fields incident haveand when that task or child incident is closed then incident will get closed automatically with resolution code and resolution notes w...
