Resolved! The difference between "Target wait time" and "Max Wait Time"
Regarding the "Queue" setting item.Please tell me the difference between "Target wait time" and "Max Wait Time".I have attached the relevant screenshot.
Forum Posts
Resolved! Creating a Related List that matches on a field on a different table that contains value
We have a table where it has a field called "ID". We have a second table where there is a field called "Vulnerability" that contains the value of the ID field (it is not equal to the ID field of the first table). Is there a way to create a Related l...
Change window exceeded
Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...
Dashboard that displays the total ServiceNow tickets that each agent handles per day
Create a dashboard that displays the total ServiceNow tickets that each agent handles per day, then calculate a maximum number per month, and average that maximum over the number of agents in a team. The format would be similar to what is in the Serv...
Why is my Servicenow PDI Suddenly down?
My service now PDI is down. There was a scheduled outage from 3PM PST, but it is 3AM PST and it is down. Can someone help as I have some urgent demo coming up? ThanksSrikanth
Images are not passing in Knowledge article using rest API method.
Images are not passing in Knowledge article body using rest API method from one instance to another. In the target instance it is just showing image icon not image.Please suggest method to pass the image in article body.
Resolved! On change Client script for catalog items
when I select On change client script for catalog item 'Variable name' field is showing empty. why?
Members of the group can edit assignment group
Members of the group can edit assignment group field in Incident form and who are not members of the group find the assignment group field read only.
Copy Attachment from SC Task to RITM
Hi , How do Copy Attachments from SC tasks to RITM (may be 1 or 2 or 3 tasks exists for all the tasks).?
Copy Work notes from Catalog Tasks to Requested Item using flow designer.
I have a catalog item associated with multiple TASKS, when he is closed complete the user enters the work notes.. I want that the work notes entered while closing a all associated TASKs should get copied to its related RITM page it self while closure...
How to set dynamic filter in many to many relationship edit button
I Have a requirement where i need to add a dynamic filter to a slash bucket related list edit button. Attached some screen shots for referance.@Chuck Tomasi @Community Alums Kindly revert me if any assistance.
Set Value from Background script
How to set priority value to 1 from background script on the incident shown below. i need the query to set the priority value to 1 and assignment value also to "Database".
how to sync work notes of SC_TASK to RITM in real time from flow designer.
Hi all,I want to get all the work notes of each task which are associated with RITM in real time update.for example: '' I have two SCTASK and for each task, any update made in work notes should be update same on the RITM work notes field''. please an...
How can I change the width of a column in a backlog view or Dashboard?
How can I change the width of a column in a backlog view or Dashboard so that description fields are wider and other columns with shorter data are less wide?
Resolved! Request for new laptop
need script for the below: Operating System - Windows, Linuxwindows 2018,windows 2016, windows 2014 - These options should be shown only when windows are selected on OS.Ubunty, 2024 - These options should be shown only when windows are selected on Li...
