Hello Guys,
I have written a script in inbound action where if the subject contains " Escalation: High " and if the mail is coming from for eg.
"tushar.ghadage@test.com" (have changed the mail-Id) then it should create a p2 incidents.
But it's creating an incident for all the subject lines.
Here is the Inbound script:
if (email.subject.contains("Escalation: High") && email.recipients.toLowerCase().indexOf('tushar.ghadag@test.com') > -1) {
current.impact = 2;
current.urgency = 2;
current.priority = 2;
current.insert();
}
Here is the screenshot for incident that it created:
Here subject does not contain "Escalation: High" still it created an incident for it.
Any help or answer would be really appreciated.
Thank You!!
