Inbound action

[tGhadage]

Hi Guys, 

I have a requirement regarding the creation of incident 

If the email is from " test@test.com" and if the email contains the subject like " Escalation: High”

OR subject is like " if the email contains the subject like " XYZ = Critical”

OR subject is like " if the email contains the subject like " XYZ = High”

OR subject is like " if the email contains the subject like " XYZ = Medium”

then P2 incidents will be created. 

here if the user enters anything else than these subject lines incident record should not be created.

Thanks for your help!!

[Kieran Anson]

Hi,

Have you begun to create an inbound action? Are you having difficulties?

[Harish Murikina]

Hi @tGhadage  
You can give condition something like this, if this does not work , try to give condition inside action script

Regards,

Harish Murikinati.

[Sandeep Rajput]

@tGhadage  You can configure the inbound action as follows.

[Sandeep Rajput]

@tGhadage  You can configure the inbound email action as follows.