ITSM Maturity Assessment
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4 weeks ago
Hi ,
We have requirement to configure tool maturity assessment for ITSM module. Please suggest the steps to configure in ServiceNow.
Kindly provide any documents related ITSM Maturity Assessment configuration.
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4 weeks ago
these articles should help
Evaluating the Maturity State of Your ITSM Application in ServiceNow
check docs
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 weeks ago - last edited 4 weeks ago
Hi @KS12
You can refer to Now Create to access the ITSM Maturity Assessment.
Additionally, here are a few useful links:
https://www.servicenow.com/community/itsm-articles/itsm-maturity-model/ta-p/2305153
bu @Juan Osorio
https://www.servicenow.com/community/itsm-forum/evaluating-the-maturity-state-of-your-itsm-applicati... by @BillMartin
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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4 weeks ago
Big thanks to @Dr Atul G- LNG and @Ankur Bawiskar for highlighting this important question. In response to @KS12 query, I’ve put together a detailed video that walks through the ITSM Maturity Assessment journey and the key role of the CMDB. If you’d like to dive deeper into the steps and see how it all connects, watch the full breakdown here:
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4 weeks ago
See if below helps,
https://www.servicenow.com/community/itsm-articles/itsm-maturity-model/ta-p/2305153
You can reach out to your ServiceNow Account Manager and they might provide more information that might not be available in community forums.
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
