Locked out of HIWAVE

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TinaTinaG
Tera Contributor

‎03-25-2025 01:43 PM

I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket 😕
I cannot find HIWAVE Support direct contact anywhere.
A support article says I could try resetting the password, but the system disagrees because my account is locked. Another support article says my account will be automatically unlocked after 30 minutes (Can't remember the exact number.) But I've already waited multiple days...
What should I do next?

TinaTinaG_0-1742934787106.pngTinaTinaG_1-1742934817755.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2025 12:12 PM

Hi @TinaTinaG 

 

No way, you need to ask your teammate to log an incident for you or call to SD team to get it unlocked. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2025 12:12 PM

Hi @TinaTinaG 

 

No way, you need to ask your teammate to log an incident for you or call to SD team to get it unlocked. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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