Members of the group can edit assignment group
Members of the group can edit assignment group field in Incident form and who are not members of the group find the assignment group field read only.
Forum Posts
Fix Script to update all the existing RITMs Closed date
Hi Team, On requested items table records are closed complete but still closed date is not populated.How can I write fix script to update all the existing records closed date by using updated date? Please help me by providing your answer?
Regarding priority in incident form
I want to calculate the count of all the p1,p2 and p3 incidents in last 3 months. please provide script for this.
Auto Assigning the incident is leading to miss the Priority Response SLA in SLA Defination
Hi All, Auto Assigning the incident is leading to miss the Priority Response SLA in SLA Defination. As part of our automation requirement we would to have the auto assignee populated automatically on a person name which we could able to do that. Howe...
How do I get a servicenow voucher for CSA
How do I get a servicenow voucher for CSA
One of the person not part of "Devlopment & release manager" but he is approved the change request
Hi Everyone, I need some information. One of the persons who is not a part of the "Development & Release Manager" group has not approved the change request, even though the work notes show that their name is associated with it. It seems that this per...
Standard Ticket Header Widget Alignment
Hello, oob the standard ticket header, returns the info fields defined on the ticket_configuration table and since its a comma separated value, it just returns like this on the portal I currently have a requirement to modify this and align the info f...
value changes based on the other field
Hi Team,I want have two fields on form one is choice field and other is the lit collector field, based on the choice i have selected in choice field the other field which has type as list collector should show the options. I have created on change cl...
Copy Attachment from SC Task to RITM
Hi , How do Copy Attachments from SC tasks to RITM (may be 1 or 2 or 3 tasks exists for all the tasks).?
Resolved! Auto fill record when user open the link from email
Hello Everyone, I created a automatic reply when user reply on closed ticket. Report a Problem is a link of Incident Portal. Its there a way that when user click the "Report a problem"there will be a auto populate text on the questionnaire which show...
How to restrict users from viewing certain records based on roles in a table? Pls share sample code.
The requirement is to restrict data in metric_instance table based on roles. i.e. allowing only certain records to be visible to users with relevant roles. kindly let us know how this can be achieved. Also, pls share a sample script.
Duration of Calendar Event Showing Differently for Different User
I created an entire day long event for my group. Everyone is seeing it for one day except one colleague for whom it's blocking 2 days. The day before, and the day of the event. Any idea how I can look at calendar views?
How to hide or grey out options in Action on selected rows for custom role or group
Hi Team,We have created one custom role and provided all SAM tables with read access with that role. we done that. But on Actions on selected rows the user is able to see convert to Business service and convert to technical service ,create asset opti...
How do you see Most Active Users and Most used Pages paretos?
Community participation is important to be aware of. The most active users show you who is involved. The most used pages show where the work on the platform is happening. If you have seen these pages or know how to construct them please let us ...
ITSM
Hi, When using the email client in the incident form the 'Caller' field of the incident gets filled in the "Email To" field of the incident where as the email client in the RITM the 'Requested By' field gets filled in the "CC" field of the RITM?Is t...
