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‎07-16-2024 05:07 AM
Hi All
I am in the process of transitioning to a new company and have merged my account to transfer my CTA certification to my new email address from my previous one. When I merged, I received an email stating: "We have identified an issue with your recent email update request. A ServiceNow representative will reach out to you via email to address and resolve this matter."
However, I am now unable to access both accounts and cannot log in.
Could anyone please assist me in resolving this issue?
Solved! Go to Solution.

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‎07-16-2024 08:38 AM
@Palak5 Raise a case with now learning support or drop an email to training@servicenow.com. Hope this issue gets resolved soon.
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‎11-23-2024 06:10 AM
No, you cant recover it. But question is how you deleted that account?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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