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Lost access to Now Learning Account

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Palak5
Tera Contributor

‎07-16-2024 05:07 AM

Hi All

I am in the process of transitioning to a new company and have merged my account to transfer my CTA certification to my new email address from my previous one. When I merged, I received an email stating: "We have identified an issue with your recent email update request. A ServiceNow representative will reach out to you via email to address and resolve this matter."

However, I am now unable to access both accounts and cannot log in.

Could anyone please assist me in resolving this issue?

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Sandeep Rajput
Tera Patron

‎07-16-2024 08:38 AM

@Palak5 Raise a case with now learning support or drop an email to training@servicenow.com. Hope this issue gets resolved soon.

 

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Dr Atul G- LNG
Tera Patron
In response to VyshnaviA067963

‎11-23-2024 06:10 AM

Hi @VyshnaviA067963 

 

No, you cant recover it. But question is how you deleted that account?

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